Terms & Conditions

By continuing to browse and use this website (www.cocococo.com.my), you are agreeing to comply with and be bound by the following terms and conditions of use which govern the relationship between Coco Coco Marketing with you in relation to this website.

The term ‘Coco Coco Marketing’ or ‘Coco Coco!’ or ‘we’ or ‘us’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

If you do not agree to these terms and conditions, you should not use or access this website. Coco Coco! reserves the right to revise these terms and conditions at any time by updating this page. 

1. General

Pictures shown on our website are for illustration purposes only.

We are the owner of or the licensee of all intellectual property rights in our website and our services, and in the material published on it. You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use any content on our site in any way except for your own personal, non-commercial use.

We have taken every care in the preparation of our website. However, we will not be responsible for any errors or omissions in relation to such content or for any technical problems you may experience with our website. If we are informed of any inaccuracies on our website, we will attempt to correct this as soon as we reasonably can. To the extent permitted by law, we exclude all liability (whether arising in contract, in negligence or otherwise) for loss or damage which you or any third party may incur in connection with our website, our services, and any website linked to our website and any materials posted on it.

2. Order

Order will only be processed upon receipt of full and successful payment. No changes or cancellations are allowed after the order has been confirmed.

You will receive your cake 2 days thereafter. For example, if you have made a purchase on a Friday, the delivery will be on Sunday.

3. Delivery

Delivery services are available within Klang Valley from Mondays to Sundays between 10am - 6pm.

All our products will be delivered by a third-party logistics company. During the delivery transit all responsibility will be passed between the logistics company and the customer. 

Your order will be delivered to you on your selected date, and in the event our delivery partner fails to deliver, we will fully refund the money you have paid upon your request with the condition that the items have not been received.

Delivery could be earlier or later as all deliveries are subjected to traffic condition, weather, and other unforeseen circumstances. Neither the delivery company nor our company will be responsible or compensate for any loss incurred in the delay of delivery date or time.

Neither the delivery company nor our company will be responsible for any mistakes or delays caused by the customer such as incomplete address, incorrect contact number, or any other incorrect details provided by the customer.

If there is no one available at the customer’s stated address to receive the order at the specified delivery day/time, the order is deemed to be cancelled and no refund shall be provided. Alternatively, the customer may request for the order to be rescheduled for a later date or timing, subject to an additional fee of RM20 payable by the customer for re-delivery.

You are also to ensure that on the delivery date, the receiver mobile number is reachable. The driver would need to call the receiver at the delivery address to hand over the item, and there may a need for the driver to contact you (sender and recipient) when they are not able to locate the address you provided and thus need your guidance. In such case if the receiver’s contact number is not reachable or unanswered, we or our delivery partner will not be responsible for any delay caused by such reasons or circumstances similar to the above.

4. Refund

If you encounter any issues with your order, please Whatsapp us at +60 18-2927 198 immediately after your pick up or delivery.

To be eligible for a refund, you should report your case within 12 hours upon delivery or pick up of your order and any refund is subject to a mandatory review and investigation process by our management team. The products should also remain the same way as delivered. When filing your report, kindly provide us with your order number and several pictures of the defective products.

Coco Coco! reserves the right to review any request for refund, cancellation of order and amend the terms and conditions governing our refund policy from time to time.

5. Promotion Code

At our discretion, from time to time, we may offer products at discounted prices. Such offers are only valid from start of the offer period to the end date of the offer period and they cannot be used for purchases before the offer introduction date or after the offer end date.

In the event that a customer has made a purchase and the price of the purchased product subsequently falls or is discounted owing to a special offer, the price of the product at the time of purchase shall prevail. We are unable to offer special offer discounts for purchases that have already been made.

As our special offers are contingent on availability, we may change the terms of special offers, or withdraw them altogether, at any time, and without prior notice.

We also reserve the right, at our absolute discretion, to offer different personalized special offers and promotions and it will therefore only be possible for the customer in receipt of the special offer to redeem the discount.

All discounts cannot be used in conjunction with any other offers.

Unless otherwise stated, we only allow one promotion code to be used per order. 

6. Governing Law

The use of www.cocococo.com.my and these Terms and Conditions shall be governed by and construed in accordance with Malaysian law and you hereby submit to the exclusive jurisdiction of the Malaysian courts.

Your cart is currently empty.
Continue shopping